Contact information

At Gopiva, we believe in transparent and accessible communication. This policy outlines how you can get in touch with us and how we handle customer inquiries.

1.  How to Contact Us

If you have any questions, concerns, or need assistance, you can reach us through:

Email: Gopivacustomercare@gmail.com
WhatsApp : +91 94186 22626

Our customer support team is always happy to help you.

2.  Support Hours

Our support team is available during the following hours:

Working Days: Monday to Saturday
Timings: 10:00am - 7:00 pm

We aim to respond to all queries within 1-2 Hour 

3.  Types of Support We Provide
You can contact us for:
Order status and tracking
Returns, refunds, and exchanges
Product inquiries
Payment-related issues
General 

questions or feedback

4.  Response Time

We strive to respond to all emails within 1-2 hours.

During peak times or holidays, responses may take slightly longer

We appreciate your patience and will always do our best to assist you promptly.

5.  Customer Responsibility

To help us serve you better, please:

Provide accurate order details (Order ID, email used)

Clearly describe your issue or question

Attach images (if related to damaged/defective products)

6.  Communication Guidelines

Please use respectful and appropriate language when communicating.

Any abusive or inappropriate behavior may result in limited support.

7.  Updates to Contact Information

We may update our contact details from time to time. Any changes will be reflected on this page.

We’re here to make your experience smooth and stress-free. Don’t hesitate to reach out—we’re always happy to help!