Refund policy

At Gopiva, we want you to feel confident with every purchase. If something isn’t right, we’re here to help with an easy and transparent return and refund process.

1. Return Eligibility
   To be eligible for a return:
   The item must be unused, unworn, and in its original condition
   The product must be returned in its original packaging with all tags and accessories included
   Proof of purchase (order ID or receipt) is required
   We reserve the right to reject returns that do not meet these conditionS.
2. Return Timeframe
   You can request a return within 7 Days of receiving your order
   Requests made after this period may not be accepteD
3. Refund Process
   Once we receive and inspect your returned item:
   You will be notified about the approval or rejection of your refund
   If approved, the refund will be processed to your original payment method
   Refund timeline:
   Please allow 4-5 Business Days for the refund to reflect in your account after approvaL
4. Exchange Options
   We offer exchanges for:
   Defective or damaged products
   Incorrect items received
   If you wish to exchange a product, please contact us at gopivacustomercare@gmail.com with your order details.
5. Damaged and Defective Products
   If you receive a damaged, defective, or wrong item:
   Please contact us within 5 Business days of delivery
   Share clear photos/videos of the product as proof
   We will arrange a replacement or full refund at no additional cost to you.
6. Non-Returnable Items
   The following items are not eligible for return or refund:
   Items marked as “Final Sale” or “Non-Returnable”
   Used, damaged, or altered products (not due to our fault)
   Personal care items, hygiene products, or customized items (if applicable)
7. Return Shipping Costs
   If the return is due to our error (wrong/damaged product), we will bear the return shipping cost
   If the return is due to a change of mind, the customer may be responsible for return shipping charges
   Shipping charges (if any) are non-refundable unless the return is due to our mistake.
8. Cancellation Policy (Optional but Recommended)
   Orders can be canceled within a limited time after placing the order (before dispatch)
   Once shipped, orders cannot be canceled and must go through the return process
9. Contact Us
   For any return, refund, or exchange request, please contact us:
   Gopiva 
   Email: Gopivacustomercare@gmail.com 

We are committed to making your shopping experience smooth and trustworthy. If you have any concerns, feel free to reach out—we’re always here to help.